BatPro Privacy Policy – How We Protect Your Data in Pakistan

BatPro is an online betting and gaming platform operating at batpro.app and serving users across Pakistan. We offer cricket betting, online casino, esports betting, Teen Patti, virtual sports, and associated promotional products. When we say "BatPro", "we", "us", or "our" in this Privacy Policy, we mean the operator of the batpro.app platform.

BatPro is the data controller for all personal information collected from users of the platform. This means we determine the purposes and methods by which your personal data is processed. This Privacy Policy applies to all BatPro products and services accessed via batpro.app or any associated mobile-optimised interface.

If you have any questions about this Privacy Policy or how BatPro handles your data, please contact our privacy team at support@batpro.app. We aim to respond to all privacy-related enquiries within 30 days.

BatPro applies a principle of data minimisation – we collect only what is necessary to operate the platform, comply with our obligations, and deliver the experience you expect. The categories of personal data BatPro may collect are as follows:

2.1 Data You Provide Directly

• Registration data: Your full name, date of birth, email address, mobile number, and the country and city of residence you provide when creating your BatPro account.
• Identity verification documents: Copies of your CNIC, passport, or driving licence when requested for age verification or Know Your Customer (KYC) checks before withdrawal processing.
• Payment information: Your Easypaisa account number, JazzCash number, NayaPay or SadaPay details, bank account information for IBFT transfers, or the first six and last four digits of your Visa/Mastercard. BatPro does not store full card numbers – these are tokenised by our payment processor.
• Communications: Messages you send to BatPro's support team via live chat or email, including any attachments provided to resolve account queries.

2.2 Data Collected Automatically

• Device and technical data: Your IP address, device type (mobile, tablet, desktop), operating system, browser type, and screen resolution when you access BatPro.
• Usage data: Pages visited on BatPro, features used, time spent on each section, bet placement activity, game sessions entered, and navigation paths through the platform.
• Transaction logs: Full records of all deposits, withdrawals, bets placed, bets settled, casino game rounds, and bonus transactions on your BatPro account.
• Cookie and tracking data: Information collected via cookies and similar technologies as described in Section 6 of this Privacy Policy.

BatPro uses the personal data it collects for the following specific purposes. We do not use your data for purposes beyond those listed here without first seeking your consent or updating this Privacy Policy accordingly.

• Account management: To create and maintain your BatPro account, authenticate your identity on login, and communicate important account-related information such as security alerts and policy changes.
• Providing betting and gaming services: To process bets, settle game results, credit winnings, and deliver the full range of BatPro products including cricket betting, casino, Teen Patti, esports, and virtual sports.
• Payment processing: To process your PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, and to maintain accurate financial records of all transactions.
• Regulatory compliance: To meet our Know Your Customer (KYC) and anti-money laundering (AML) obligations, including identity verification before processing withdrawals and reporting suspicious transactions where required by law.
• Fraud prevention and security: To monitor accounts and transactions for suspicious activity, prevent unauthorised access, detect multi-accounting, and investigate potential violations of BatPro's Terms and Conditions.
• Responsible gaming: To monitor betting behaviour for patterns that may indicate problem gambling, to apply account-level restrictions where requested, and to proactively reach out to players who may be experiencing difficulty managing their betting activity.
• Customer support: To respond to your enquiries, resolve disputes, process account change requests, and improve the quality of BatPro's support services through quality assurance review of support interactions.
• Platform improvement: To analyse aggregated and anonymised usage data to understand how BatPro is used, identify technical issues, and prioritise improvements to the platform's features, interface, and performance.
• Marketing communications: To send you promotional offers, odds boosts, tournament announcements, and other BatPro marketing content – but only where you have opted in to receive such communications. See Section 11 for full details.

BatPro processes your personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and BatPro – i.e., to provide you with the betting and gaming services you registered for. This covers account management, bet processing, and payment services.
• Legal obligation: Processing is required to comply with legal and regulatory obligations applicable to BatPro's operations, including KYC, AML, and age verification requirements.
• Legitimate interests: BatPro has a legitimate interest in preventing fraud, maintaining platform security, improving our services, and protecting the integrity of our betting products. We process certain data for these purposes where it does not override your privacy rights.
• Consent: For marketing communications and non-essential cookies, BatPro relies on your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

BatPro does not sell your personal data to any third party, and does not share it with advertisers, data brokers, or unrelated commercial entities. Your data is shared only in the following specific and necessary circumstances:

• Payment processors: BatPro shares relevant transaction data with Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners solely to process your deposit and withdrawal instructions. These providers process your data under their own privacy policies and applicable payment service regulations.
• Identity verification providers: BatPro may use a regulated third-party KYC service provider to verify the identity documents you submit. These providers are bound by strict confidentiality obligations and may only use your data for verification purposes on BatPro's behalf.
• Technology and infrastructure providers: BatPro uses cloud hosting, database management, and platform technology services from third-party providers. These providers act as data processors under BatPro's instructions and are prohibited from using your data for their own purposes.
• Fraud prevention and security providers: BatPro may share limited technical data (such as IP address, device fingerprint, and transaction patterns) with specialist fraud detection services to protect the platform and its users.
• Regulatory and law enforcement authorities: BatPro is required by law to disclose personal data to relevant authorities when compelled to do so by a valid legal order, court requirement, or regulatory instruction. BatPro will inform you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of BatPro's business assets, your personal data may be transferred to the successor entity as part of the transaction. You will be notified of any such change via the email address on file before the transfer takes effect.

BatPro uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and (with your consent) deliver relevant promotional content. Here is a plain explanation of what each type does:

• Essential cookies: Required for BatPro to function. These keep you logged in, maintain your bet slip, remember your currency and language settings, and protect against cross-site request forgery. You cannot opt out of essential cookies while using BatPro.
• Performance cookies: Help BatPro understand how the platform is used by collecting anonymised data about page load times, error rates, and navigation patterns. This data is used only to improve BatPro's technical performance.
• Functional cookies: Remember your preferences such as your preferred sports section, notification settings, and display preferences between sessions on BatPro.
• Analytics cookies: With your consent, BatPro uses analytics tools to analyse aggregated usage patterns and improve the platform. Analytics data is anonymised and cannot be used to identify you individually.
• Marketing cookies: Only with your explicit consent, BatPro may use cookies to personalise promotional content shown to you within the BatPro platform itself. We do not use cookies for external retargeting advertising.

BatPro does not hold onto your personal data indefinitely. Retention periods are set based on the purpose for which each category of data was collected, and on any legal or regulatory obligations that require us to keep records for specified minimum periods.

• Active account data (name, contact details, account settings): Held for the duration of your active BatPro account plus 12 months after account closure.
• Transaction and betting records: Retained for a minimum of seven years from the date of the transaction to meet financial record-keeping and AML compliance obligations.
• Identity verification documents (KYC): Retained for a minimum of five years following account closure or the completion of the KYC process, whichever is later, in accordance with regulatory requirements.
• Support communications: Email and chat logs are retained for three years to support dispute resolution and quality assurance purposes.
• Marketing consent records: Records of your marketing opt-in or opt-out choices are retained for the lifetime of your BatPro account to ensure we respect your preferences correctly.
• Technical and log data: Server access logs and security event records are retained for up to 12 months and then automatically deleted.

When retention periods expire, BatPro securely deletes or permanently anonymises personal data so it can no longer be associated with any individual account holder.

BatPro takes data security seriously and applies a layered approach to protecting your personal information from unauthorised access, accidental loss, or misuse.

• SSL/TLS encryption: All data transmitted between your device and BatPro's servers is encrypted using industry-standard Transport Layer Security (TLS 1.3). The padlock icon in your browser confirms this encryption is active whenever you access BatPro.
• Data-at-rest encryption: Sensitive personal data stored on BatPro's servers – including identity documents and payment method identifiers – is encrypted at rest using AES-256 standard encryption.
• Access controls: Access to personal data within BatPro's systems is restricted on a strict need-to-know basis. Only team members whose role requires access to specific data categories can access them, and all access is logged and audited.
• Payment tokenisation: BatPro does not store full payment card numbers. Card payment details are tokenised by our PCI-DSS compliant payment processor immediately upon entry. BatPro stores only the token, which cannot be reversed to recover the original card number.
• Two-factor authentication: BatPro offers two-factor authentication (2FA) on all accounts. We strongly encourage all Pakistani users to activate 2FA from their account security settings.
• Security monitoring: BatPro operates continuous automated monitoring of its systems for unusual access patterns, potential intrusion attempts, and data integrity anomalies. Security incidents are assessed and responded to within defined timeframes.

As a BatPro user and data subject, you have the following rights with respect to your personal data. BatPro will respond to all valid rights requests within 30 calendar days of receipt.

To exercise any of these rights, email support@batpro.app with the subject line "Privacy Rights Request". Please include your registered email address and the specific right you wish to exercise. BatPro may ask you to verify your identity before processing the request to prevent unauthorised access to your data.

BatPro is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not create a BatPro account or use any part of the platform.

If BatPro becomes aware that a user account belongs to a person under 18 – whether through age verification checks, parental notification, or any other means – we will immediately suspend the account, delete any personal data collected, and return any deposited funds to the payment source. Parents or guardians who believe their child may have registered on BatPro should contact support@batpro.app immediately.

BatPro uses age verification tools during registration and during the KYC process to identify and exclude underage users. This is both a legal requirement and a commitment we make to our users and to Pakistani families.

BatPro will only send you marketing emails, SMS messages, or in-platform promotional notifications if you have explicitly opted in to receive them. We do not send unsolicited marketing to BatPro users who have not consented.

Marketing communications from BatPro may include promotional offers, welcome bonuses, PSL season betting boosts, new product announcements, and loyalty programme updates. All marketing communications identify BatPro as the sender and include a clearly visible unsubscribe mechanism.

You may opt out of BatPro marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any BatPro marketing email.
• Updating your communication preferences in your BatPro account settings under Notifications.
• Contacting BatPro support at support@batpro.app and requesting that marketing is switched off on your account.

Opting out of marketing communications has no effect on your ability to use BatPro. You will still receive essential account communications such as deposit confirmations, bet settlement notifications, security alerts, and policy update notices regardless of your marketing preferences.

BatPro may update this Privacy Policy from time to time to reflect changes in our data practices, new product features, or evolving legal requirements. When material changes are made, BatPro will:

• Update the version number and effective date at the top of this document.
• Send a notification email to all registered BatPro users at the email address on their account.
• Display a prominent notice on the BatPro website for a minimum of 14 days before the changes take effect.

Minor changes – such as typographic corrections or clarifications that do not alter the substance of the policy – may be made without advance notice and will take effect upon publication. Continued use of BatPro following any update to this Privacy Policy constitutes your acceptance of the revised version.

If you disagree with a material change to this Privacy Policy, you may request account closure and withdrawal of your available balance before the updated policy takes effect. Contact support@batpro.app to do so.

If you have any question about this Privacy Policy, want to exercise a data right, or want to report a privacy concern, please contact BatPro's privacy team directly. We handle all privacy communications with discretion and respond within 30 days.

BatPro is committed to resolving all privacy concerns fairly and efficiently. If you feel your concern has not been adequately addressed, you retain the right to escalate to the relevant regulatory authority under applicable data protection law.